Tellerpoint Privacy Policy

Last Updated: Dec 9th, 2023

Tellerpoint is a service operated by Branchless Innovation Limited; a company duly registered with the Corporate Affairs Commission, Nigeria with RC Number: 1466642. This Privacy Policy outlines our commitment to safeguarding your data and explains how we collect, use, disclose, and protect your information. By utilizing our services, you explicitly agree to the terms and conditions outlined in this policy.

Information We Collect

1. Personal Information

   We may collect various types of personal information to facilitate our services, including but not limited to:

   • Identity Information: Full name, date of birth, government-issued identification details.
   • Contact Information: Address, email address, phone number.
   • Financial Information: Bank account details, transaction history, income details.
2. Usage Data

   We collect information about how you interact with our platform, including:

   • Transaction Details: Details of transactions conducted through our services.
   • Account Activity: Information about your account usage, preferences, and settings.
   • Interactions: Information about your interactions with our customer support and other features.
3. Device Information

   We collect information about the devices you use to access our services, including:

   • Device Type: Information about the type of device you use.
   • Operating System: Details about the operating system of your device.
   • Browser Information: Information about the browser you use to access our platform.

How We Use Your Information

We employ the collected information for various purposes, including:

• Providing Services: Facilitating the provision of our financial services and processing transactions.
• Customer Support: Responding to your inquiries, resolving issues, and providing comprehensive customer support.
• Security: Protecting against fraud, unauthorized access, and ensuring the overall security of our platform.
• Improvements: Enhancing and improving our services, including the development of new features and functionalities.

Sharing Your Information

We may share your information with third parties under the following circumstances:

• Service Providers: Engaging third-party service providers to assist in the provision of our services, such as payment processors and identity verification services.
• Legal Compliance: Disclosing information when required by law or in response to legal requests.
• Consent: Sharing information with third parties for specific purposes with your explicit consent.

Your Choices

You have the following rights regarding your information:

• Access and Correction: Requesting access to, correction, or updating of your personal information.
• Data Portability: Requesting a copy of your data in a structured, machine-readable format.
• Withdrawal of Consent: Withdrawing consent for certain processing activities.

Security

We employ industry-standard security measures to protect your information from unauthorized access, disclosure, alteration, and destruction. This includes encryption, access controls, and regular security audits.

Changes to this Privacy Policy

We may update this Privacy Policy periodically. Any changes will be communicated through our platform, and your continued use of our services constitutes acceptance of the updated policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact our team at:

Email: help@tellerpoint.ng

Phone: +234 816 226 8422